I have a theory - I think you're giving people exactly what they want and, if you change, they won't be happy........
It's a well known fact that us British like quality engineering and items that last - all the better if it's done by 1 man in a workshop with proper knowledge
For example, there seems to be very few vehicle mechanics now - most are fitters. They'll plug the car in and change whatever part the computer tells them to.
Also, it's a well known fact around the world that the British like to queue and wait. Not only this, they like to have a good moan as well
So, give us