Wilf is pretty much on the money regarding what to do.....I worked in a housing shelter...OK I was security. ..but I got to witness first hand some of the goings on in there....the place I worked was a hostel type place....there was 36 separate flats in there ranging from 1 bed to 4 bed....family's and single folk ended up there when they were waiting to be housed by the council. ..the staff were basically social workers they were there to help folk get on the ladder ...help with everything from finding a place to live....to getting every bit of benefits. ...and very often grants and handouts