I have recently had a pup of them and found them great to deal with, kennels were spotless. I dealt mainly with Sally who could talk the back legs of a donkey and thought that David was a nice old boy who loved his dogs, i liked them. Im over the moon with my pup and have no probs lining his pocket as I got what I was looking for same as every one else that goes to him. Will the pup turn out a good grafter? Time will tell, the raw ingredients are there and im looking forward to see how we do together.