just ring them, tell them you want your money, they will give it you, there trying to give it you back in instalments by making your direct debit so low, just tell them to put the direct debit back to 60 and send you a cheque or electronic transfer for the credit amount
thats really what i was hoping to hear nice one cheers
i would also ask them to use your last 12 months usage to set your direct debit to the actual amount of gas it shows you actually used rather than using your direct debit amount to correct their cockups.
ok mate will do,thanks for your help