its company policy to help out employees with issues pal . They are very good like that . If you have a drink or drug problem they will even pay for rehab and you can pay them back a few quid a week out of your wages
They sound like a good firm, willing to help people with genuine issues mate........all this "not followed procedure" is quiet another thing.........a load of old bollocks in laymans terms !
very good firm to work for pal top pay and very understanding of people's personal life outside the job . There always willing to help once you don't take the piss