Ha ha. It's the same anywhere in the food industry. I was once working in a restaurant kitchen and the chef was a fookin nut job. Somebody complained their side of salmon was underdone so the chef picked it up, threw it onto the floor, spat on it and then put it back on the plate. The waiter took it back and the diner declared his salmon was just to his liking. Motto? Never complain unless you are prepared to risk gob, bogies etc being placed on your plate.
I had a row with that chef and he said he would 'f****n kill me' after work, So I waited for him in the car park as we'd agreed. Eve