well dont expect any comp from them ive sent 6 letters ,done exactly as they said with all paper work & documents etc ,them lying squirming bastxxds are a law unto themselves, they lost my 400cc rapid bottle all fittings the lot over £100s worth ,,compensation ....i got a book of 6 first class stamps . they have just lost me a fishing rod , £90 i sent everything again reciept proof of postage the lot ,,i got £8.50 postage back , lie after lie i sent them 20 emails just to bug them still never got my comp total utter wxnkxrs