As would the next man but if he isn't replying to you and you are out of pocket then a knock on his door would be the next step.
I have never had any dealings with the company so can't comment on their service.
It maybe a genuine reason why your traps have not come. Maybe just be patient and keep trying.
On the other hand and please don't take this the wrong way as no offence is meant, but this is your first lot of posts and you could be trying to knock the fella. Competition perhaps?
If you are genuine, I hope you get it sorted.