Legal Eagles.....

[mattyg 1,862]

Already taken a bit of advice from the CAB but just thought I'd get a few opinions from the legal minded folk of THL.lol

Bought a newish (12 plate) van in October, it came with a 12 month warranty which is actually on the receipt.

In January I received a letter from the warranty company informing me the vendor had stopped paying the warranty effectively cancelling it after 3 months.

im guessing it's breach of contract?

I've been fobbed off numerous times on the phone with various silly excuses. I'd rather not go back there due to being a twat when I'm wound up and I'll probably get my head stoved in, trying to do things the right way at the moment. Just wondered what your thoughts might be on the matter?

Any replies involving a gallon of unleaded and a lighter will be dismissed. Lol

Cheers, Matt

[antg 1,828]

insurance ombudsman will be your man id of thought. get in contact with them

[neil82 1,088]

most aftermarket warranty companies are a complete waste of time, so many get out clauses and conditions make the chance of a payout slim, think your choices boil down to either you pay the warranty company yourself or if anything goes wrong with the van you sue the garage you bought it from for the cost of repairs, either way its going to hit you in your wallet to go anywhere with it, my own advice would be to accept whats happened and put it down to the wonderful honest part of used car sales

[Malt 379]

3 months is the bare legal minimum they have to give you, but if anything goes wrong within the first 12 months, the onus is on the dealer to prove any fault that comes up is your fault and not theirs.

[Lab 10,979]

Id go into the car garage and ask them why they have stopped paying. Face to face is better.

Then I'd explain if anything goes wrong with the van in the next 9 months if expect them to fix it free of charge. Keep cool and calm.

Oh and when your walking out the door just nod at the salesman and say "lots of cars sitting out there at night eh pal", quick wink and away ye go...?

[slip lead 862]

Go in and complain when the showroom is full of customers, if ya not happy with there response, stand out side and warn every one what chances they are, and as soon as they hand over there cash all warranties will be none existing..

 

 

Or go to your local citizens advise..

[boyo 1,398]

Put a call into the local papers about it. Local papers love gossip also put it all over face book. Atb

[walshie 2,804]

From a legal standpoint, you have to give the garage a chance to rectify the situation before you go to anyone else. They might be using a different warranty company now. Be calm, explain the situation and ask them what they are going to do about it.

 

And resist the urge to push the smug salesman's face through the wall.

[The Seeker 3,048]

Make sure you put it in writing, don't just go in and have a chat, write a letter stating your case and you expect the garage to resolve the situation within the next 14 days.

 

Make sure you make it clear you expect the garage to honour the agreement as laid out in agreement (photocopy the section of the agreement and include this in your letter) and your will seek to recover any losses from the garage should your vehicle develop a problem which is covered.

 

If you end up having to take them to small claims court just saying you went in and spoke to the garage won't hold as much grounds as a formal letter that you can produce. Keep a copy of all correspondences. If you don't get a reply write another to that fact and so on and so on.

 

If you still don't get any where you could then seek legal advice (but this is where you start having to spend) or as suggested provide the local paper with all your letters and let the, run with it, local newspapers love this kind of thing

 

Alternatively just put it down to experience..

 

Good luck pal

[Brewman 1,192]

Use email so it's easily recorded and can't use the excuse that they never received the letter through the post.