secretagentmole 1,701 Posted June 18, 2012 Report Share Posted June 18, 2012 On Friday night my wife's mother died, so the tone of the weekend was rather low as she was a good old girl! Anyway Sunday went into Morrisons in Kings Lynn to do some shopping. £17,64 spent, the wife was paying at one of those self service tills. Had a whole load of change we had collected as part of a grand tidy up. After hoiking in about £12 she tried to put in a £5 note and see what was remaining to pay, imagine her surprise when she found out that there was £17,54 to pay. They called staff over and the machine was opened up, all they found in the hopper was 20p. Where had all the money gone. They were told they had not put any in. At that point my wife walks out, nearly in tears so I go in. Informed the manager that the machine had stolen about £12, he said the machine cannot steal. I told him not to be so stupid, machines can get jammed open or jammed closed. He told me the machine was fine I proffered £6 to ensure that the balance was paid. They refused. I tried to take the shopping after tendering the money, I was told that was shop lifting, we could have the shopping if we paid the entire balance, well would you race after a pick pocket to give him your loose change after he stole your wallet? I accused the manager, the store and the till of theft. He called me a liar. He said we were trying to cheat Morrisons of the money we owed. We left our details at the cash desk and left. I am diabetic and at the time was going into insulin shock, that was lunch. So rushed round trying to get something from somewhere else as we were not going back to that den of thieves until this was sorted out. We phoned the local paper told them, they are running the story! Here is the rub, Morrisons called up this morning after cashing up that till, it is £11.74 over, wonder how that could have happened???? Quote Link to post Share on other sites
baw 4,360 Posted June 18, 2012 Report Share Posted June 18, 2012 I'd have got the police mate, robbing c**ts. 2 Quote Link to post Share on other sites
secretagentmole 1,701 Posted June 18, 2012 Author Report Share Posted June 18, 2012 tried the police, civil matter, if the till is over you will get your money back. Well if I walk out of there with a bottle of fogging Scotch Whisky and don't pay, they won't give me till the end of the day to pay them will they? Got a CAB reference though, so perhaps I might just ring the police and inform them. Quote Link to post Share on other sites
bigdaz 688 Posted June 18, 2012 Report Share Posted June 18, 2012 I steer clear of them if I can and if possible use a manned till. Got to say though on the the rare occasions (shops mobbed) I do use them twice they've given me back the full money I've put in and charged me nothing and given me a receipt. Quote Link to post Share on other sites
GrCh 856 Posted June 18, 2012 Report Share Posted June 18, 2012 sue the b*****ds mate, sorry for your loss as well. 1 Quote Link to post Share on other sites
secretagentmole 1,701 Posted June 18, 2012 Author Report Share Posted June 18, 2012 (edited) Well I am posting the thread everywhere, let them try and sue me for libel! Thanks GrCh, she was a good old girl, one of the old school! Edited June 18, 2012 by secretagentmole Quote Link to post Share on other sites
Ratreeper 441 Posted June 18, 2012 Report Share Posted June 18, 2012 Lots of people forget to take their change, you could make your £12 back with a bit of sneakyness. They will probably compensate you with vouchers, my mrs' sister bought a 'fresh today' pizza before getting it home and finding it mouldy! So she took it back to complain and got a £5 voucher with a 'sorry you were not fully satisfied' note which she wasn't too happy with considering she could have made the whole family very ill indeed. Good luck sorting it out, they don't sound like they handled it well at all Quote Link to post Share on other sites
mally 832 Posted June 18, 2012 Report Share Posted June 18, 2012 Just put a link to this thread on morrisons facebook page, they should be ashamed of themselves... Quote Link to post Share on other sites
littlefish 598 Posted June 18, 2012 Report Share Posted June 18, 2012 Keep up the contact with the local paper..............it is after all a matter of public interest.......being robbed in the local supermarket. Quote Link to post Share on other sites
The one 8,594 Posted June 18, 2012 Report Share Posted June 18, 2012 They will offer you vouchers just keep kicking up till you get what you want Quote Link to post Share on other sites
scothunter 12,609 Posted June 18, 2012 Report Share Posted June 18, 2012 Shop online on future 1 Quote Link to post Share on other sites
The one 8,594 Posted June 18, 2012 Report Share Posted June 18, 2012 Make a poster up and park in front of the store and see what you get offered Quote Link to post Share on other sites
secretagentmole 1,701 Posted June 18, 2012 Author Report Share Posted June 18, 2012 £30 in vouchers as compensation and the money that was in the machine that they could not account for! So we got our money back and compensation! The store manager was very apologetic, the duty manager yesterday was the slime ball! Quote Link to post Share on other sites
Ideation 8,217 Posted June 18, 2012 Report Share Posted June 18, 2012 Just to throw something in . . . . those self service till things ARE a shop lifters best friend though. Quote Link to post Share on other sites
scothunter 12,609 Posted June 18, 2012 Report Share Posted June 18, 2012 I thought that jai but isn't thier a thing with the weight of bags or something. I said the same thing mate, but someone said you can't , I dunno like I wasn't really listening to her Quote Link to post Share on other sites
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