start the recall in the house two pips on a whistle then loads of praise when it works my voice goes all joe pasquale on me when i praise a good thing!! That should help with the recall outside if they aint listening outside as some have said turn your back and walk away and pip the whistle and praise if the dog does comes to you young pups usually dont like being left as for the heel work im still working on it and mines is 2 years old so dnt stress about heel work just now cos they are to full of nonsense at that age