Animal Loving Customers

[PFS 12]

So I've done a mouse job last week, I do my boxes with some saka rat d, got some snappers and a few glue boards, the Husband (who I haven't met), has decided to pull the bath panel off and sees a half alive mouse on the board and decides the dispatch the mouse & remove all of the traps. Even though on my treatment record it says do not touch, tamper or move any bait boxes or traps.

Now they are refusing to pay for the full treatment as they want to terminate. Grrrrrrrr people piss me off.

[budgie123 163]

Have you read the code of conduct on use of glue boards.

 

Only as a last resort when all other methods have failed and they must be checked daily and twice a day if possible.

 

I have had to resort to them twice once in pet shop where it was impossible to get them to eat anything and once in a domestic where due to conditions they would not eat anything.

 

I have been involved around field sports since school age and have killed many things but seeing mice on the glue boards totally sickened me.

 

Possibly this why the customer removed all baits and cancelled job?

[PFS 12]

Yes I have mate, the job was literally round the corner from me, I check morning & evening, just a coincidence he has had a look and there's one there. Up until now they have not been taking any grain, pasta or paste. I put a few glue boards down the help me out.

No I agree I don't think I'm going to use glue boards again tbh. Not paying is not an option because they disliked what they saw. I've got one pack in the van and I think that will be where they stay.

[PFS 12]

Not use them again*

[nod 285]

If they don't pay they require more mice

[DIDO.1 22,869]

As long as they pay for the visits you have done just walk away.

[jack68 629]

Tell them you want paying for the work you have already done at the property, as when you walked into there home you both entered into a verbal agreement you to do the pest control and get rid of the mice and them to pay you for the work you have done. So explain the situation to them about the money you want or you will have to put it into the hands of your solicitor, did you do any proffing work or explained/found were the mice were getting into the house...atb

[PFS 12]

I've had a talk with the husband and he's the one who's upset. I've agreed to not use be boards, but I've explained it may take longer that usual because they're not going for the bait so I'll have to keep working with the snappers. Tbh jack there's so many holes in the roof, loft & plaster board in the cupboard, he said he would rather do it himself.

I turned up at the job (even though he signed my record sheet not to), he pulled all of my boxes &traps out n put them in a plastic bag in the garden out of rage. I explained doing that will prolong the process too costing more money.

Nightmare

[TOMO 29,978]

Why don't you get customers to pay up front on the first visit ?

 

I go to a job,,,price it up,,,if there happy with the estimate and want the work doing,,,they pay there and then....feck chasing around for money

[PFS 12]

I do a 50% deposit, then they pay the rest on completion it all got worked out on in the end. In all seriousness I'm not using glue boards again.