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Orange Mobile waste of time customer services


Guest buster321c

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Guest buster321c

Monday night i lost me mobile , had the same number for about 10 years and an address book full of contacts and work stuff . Its one of these all singing all dancing , does everything ,with windows operating system on it . Anyway , im convinced its in the house ( god knows where , but somewhere ) and after admitting defeat , i rang orange to say ide lost it . The woman said i dont have insurance on the handset :thumbdown: and she would block the phone and handset . I asked what the last number dialed from it was ( its my home number ) and when ( about 5pm Monday) so i still dont think its been used , but shes going to let me know in the next 24 hours if the handset has been used since . Now i still have about 12months left on my contract , which i dont mind , but i was told i have one of three options open to me -

 

1 - pay £70 and have the handset replaced

2 - pay £60 and have the handset replaced with an extra £6 on my monthly bill

3 - pay £17-50 and have a new sim card sent out to me

 

Well to be honest , its my fault its lost , and i wont do anything about a new hand set as there`s gotta be at least 4 around the house , but £17-50 for a sim card !!!! to my mind thats a complete piss take , i can get a pay as you go one for nothing off them , so why cant they replace mine ???? What a complete rip off !!!!

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Fecking Orange charged me £200 extra by accident and it put me over drawn on my business account and it has cost me £30 how about that, the :wankerzo4: 's

 

Ive been with orange since they were a tangerine never had a prob till recently .One of me handsets had a manufacturers fault 3 times handset was repalced fourth handset demanded another make of phone ,they wanted to me to pay for the upgrade ,cheeky gits they are taking the piss and as our phones come out of contract we are changin to 02 ...

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Fecking Orange charged me £200 extra by accident and it put me over drawn on my business account and it has cost me £30 how about that, the :wankerzo4: 's

 

Ive been with orange since they were a tangerine never had a prob till recently .One of me handsets had a manufacturers fault 3 times handset was repalced fourth handset demanded another make of phone ,they wanted to me to pay for the upgrade ,cheeky gits they are taking the piss and as our phones come out of contract we are changin to 02 ...

never had a problem with o2. i break/lose my phone on a regular basis :doh: and they always send me a new sim no problem(no charge either).very cheap too. :thumbs:

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Orange have always been crap, my fella told em where to stick it a few years ago. Been with O2 20 yrs & never had a problem. My last upgrade went wonky 3 times told them I wasnt having another of that model & what i wanted. It wasnt on their options list but I still got it FOC.

You can get sims PAYG for £1 with £1 credit on them.

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