Guarantee period

[DIDO.1 22,865]

Bought my lad a soft air bb gun for Christmas from Blackpool airguns. 

He shot it for a day or so before reporting it wasn't working properly. I opened it to take out the battery and noticed the battery connection was pouring with smoke, glowing red and melting. 

Now I'd paid £200 for this thing so it wasn't a plastic throw away job. 

Took it back after Christmas. In the shop he said the battery pins were a bit bent so we had probably been rough with it....they were bent and black as they had set on fire and welded together! Any way he's tried his own battery on it and it's sounded like it was working, I wasn't convinced because it was a bit stop start (he said this was because his battery had no charge). So I thought stuff it, I'll suck it up and buy a new battery online (he had no spare ones). 

Gets a new battery and it still won't work, sometimes makes a noise but often totally dead, if it does make a noise it still doesn't shoot.

Took it back and was met with negativity, it is all the wholesalers responsible not his, he will do his best but doesn't hold out much hope of getting it replaced. Apparently the supplier is a Joe raki called Charley?! 

Now....is it right that I can buy a £200 gun brand new from a shop, it fckin sets on fire and the shop can just shrug their shoulders and say not our problem? I know it shouldn't make any difference but I'd spent a grand with him the previous month on a new air rifle. And when I bought the soft air gun he convinced me to have the £200 model and not the £170 one. 

Bit naffed off but where do I actually stand if the wholesalers won't replace?

[WILF 51,236]

1 minute ago, DIDO.1 said:

Bought my lad a soft air bb gun for Christmas from Blackpool airguns. 

He shot it for a day or so before reporting it wasn't working properly. I opened it to take out the battery and noticed the battery connection was pouring with smoke, glowing red and melting. 

Now I'd paid £200 for this thing so it wasn't a plastic throw away job. 

Took it back after Christmas. In the shop he said the battery pins were a bit bent so we had probably been rough with it....they were bent and black as they had set on fire and welded together! Any way he's tried his own battery on it and it's sounded like it was working, I wasn't convinced because it was a bit stop start (he said this was because his battery had no charge). So I thought stuff it, I'll suck it up and buy a new battery online (he had no spare ones). 

Gets a new battery and it still won't work, sometimes makes a noise but often totally dead, if it does make a noise it still doesn't shoot.

Took it back and was met with negativity, it is all the wholesalers responsible not his, he will do his best but doesn't hold out much hope of getting it replaced. Apparently the supplier is a Joe raki called Charley?! 

Now....is it right that I can buy a £200 gun brand new from a shop, it fckin sets on fire and the shop can just shrug their shoulders and say not our problem? I know it shouldn't make any difference but I'd spent a grand with him the previous month on a new air rifle. And when I bought the soft air gun he convinced me to have the £200 model and not the £170 one. 

Bit naffed off but where do I actually stand if the wholesalers won't replace?

He sold you it so it’s his fault, he can then take it up with the wholesaler.

Does me in stuff like this, I used to sell stuff and if something wasn’t right I’d just change it or put it right !…..that’s why I kept the same customers for years. 

If people pay the right money they are entitled to a proper service.

Take it back mate and tell that f***ing chancer that if he don’t just change it you will have trading standard crawling all over him like a rash, local social media, the whole 9 yards…..what’s the pillock f***ing about for £200 quid for, just change it or give you a refund.

[DIDO.1 22,865]

7 minutes ago, WILF said:

He sold you it so it’s his fault, he can then take it up with the wholesaler.

Does me in stuff like this, I used to sell stuff and if something wasn’t right I’d just change it or put it right !…..that’s why I kept the same customers for years. 

If people pay the right money they are entitled to a proper service.

Take it back mate and tell that f***ing chancer that if he don’t just change it you will have trading standard crawling all over him like a rash, local social media, the whole 9 yards…..what’s the pillock f***ing about for £200 quid for, just change it or give you a refund.

100% agree. 

But does he have a legal duty to sort it out?

[WILF 51,236]

What is a faulty product?

The Consumer Rights Act 2015 requires any products you buy must be of satisfactory quality, fit for purpose and as described.  

The rules also include digital content like downloaded films, games or apps. So all products, whether physical, electrical, digital or even a car, must meet the following standards:  

• Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask yourself what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won't be held to as high standards as luxury goods.
• Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
• As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
   

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Who is responsible for the fault?

If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, then the retailer that sold it to you is in breach of the Consumer Rights Act.

This means that your statutory consumer rights are against the retailer – the company that sold you the product – rather than the manufacturer.

You may still be able to make a claim against the manufacturer if you have a guarantee or warranty, or if the product has caused additional damage or injury,but we strongly recommend that you deal with the retailer in the first instance to avoid prejudicing your right to claim against them in the future should another fault arise

[WILF 51,236]

8 minutes ago, DIDO.1 said:

100% agree. 

But does he have a legal duty to sort it out?

Yes 

That's why I wondered why he was f***ing about, the aggro you could give him isn’t worth the £100 profit he earned out of it…..it’s just being silly 

Edited January 27, 2024 by WILF

[kanny 21,756]

Argos pull this stunt with some items,  we had an issue with a ring camera , took it back to Argos and they wouldn't replace it , we had to go through Ring who to their credit sent us a new one out immediately, while on the phone to ring we did have to go through some trouble shooting with the camera first to make sure it was the camera at fault and not just us being thick which is why I think they do it this way , they were probably getting perfectly working cameras returned due to people fault not the item,  I don't think that applies in your case , I have a  feeling Blackpool guns have had a lot of comebacks on  these guns and is now trying to wash his hands of any responsibility,  if I was you I'd keep pushing it and start threatening to get trading standards involved. 

[paulus 26]

Just stand your ground with the retailor who sold it you, The responsibility to sort the issue lies squarely at there door, 

[WILF 51,236]

What I would say is, create an email chain so it’s all there in black and white.

You can then forward it to Trading standards and in return forward their response to the retailer…..forward any response you get from him to them as well and if possible quote the relevant passages of consumer rights act.

That way you have a record if it come to that, so do trading standards.

In short, drive everyone f***ing mad and make them shape up 

[kanny 21,756]

3 minutes ago, WILF said:

In short, drive everyone f***ing mad and make them shape up 

This

My favourite is insurance companies,  I beat them into submission lol