do not go to this gun shop

[falcongit 242]

hi to all,i went to city airweapons which at lincoln for my bsa ultra because it was a cheaper price there than anywhere else,but the blokes attitude stinks he is so bad with custormers,my wife went with me and she wanted to punch him on the nose she was mad has hell,anyway i still got the rifle because of price,but a few days later i had problems with the mag jamming and skipping,i was getting 4 pellets shot and then it would say it was empty,i looked at the mag and you can see one of the teeth is dammaged,allso the silencer is clipping,so i ring the guy up he told me to ring bsa up and sort it out with them,and the silencer, he told me to drill it bearing in mind this is a brand new rifle,some really good addvice i dont think,so just warning everone to be carefull if you deal with this man,it pays to go to a decent gun shop and pay the extra money,because thats what i am doing to replace the parts on my rifle that are broken.but if anyone comes to this area i recommend FOREST LODGE GUNS at louth road,wragby,market rasen lincs.ln85ph...tell no 01673858554...they have been there 24 years and are very nice people to deal with.I WILL NEVER GO TO CITY AIR WEAPONS AGAIN so there loss.contacted bsa and they said send the items back to them and they will send me the replacements for the dammage ones, which is very good of them...i dont no if its the right thing to do putting it on here but thought people should no..

[venomviper 129]

hi ya sym

well buddy i dont know what to say if i was you buddy i would have a word with tench on the bsa forum as he knows these guns very well and does alot of work on them to and just take alook at my ultra and my scorpion they say it all buddy http://bsaog.co.uk/forum/index.php?board=25.0 tench is on here matey pm him and have a word he is a real nice bloke to and will tell you everything that he does or you can drive there and watch him do it buddy this is what he does it will have had a full going over, hammer and housing cleaned and smoothed, enlarged porting for faster air flow, this helps with the shot count, hammer weight reduced, spring guide lightened and smoothed, everything checked and aligned properly, new seals if it needed any and put together with care. and trust me your gun wont be the same after as it shoots some much better buddy its worth every penny buddy

 

shay

 

sorry to here about your gun though you dont seem to be having much luck with it so if you can send it to tench matey and he will sort it out

[falcongit 242]

hi ya sym

well buddy i dont know what to say if i was you buddy i would have a word with tench on the bsa forum as he knows these guns very well and does alot of work on them to and just take alook at my ultra and my scorpion they say it all buddy http://bsaog.co.uk/f....php?board=25.0 tench is on here matey pm him and have a word he is a real nice bloke to and will tell you everything that he does or you can drive there and watch him do it buddy this is what he does it will have had a full going over, hammer and housing cleaned and smoothed, enlarged porting for faster air flow, this helps with the shot count, hammer weight reduced, spring guide lightened and smoothed, everything checked and aligned properly, new seals if it needed any and put together with care. and trust me your gun wont be the same after as it shoots some much better buddy its worth every penny buddy

 

shay

 

sorry to here about your gun though you dont seem to be having much luck with it so if you can send it to tench matey and he will sort it out

 

 

cheers for that mate...

 

sym

[chameleon 26]

I've also heard bad things about City Airweapons, is it the pokey little back street shop? Heard the owner needs a course in customer relations, a real good advert for our sport

[stroller 341]

Take it back and get your money, its not fit for purpose and he cant ignore your legal rights, the initial contract was with him not bsa.

 

this is the only way to deal with this matter otherwise you will end up in chew with bsa and the shop owner

[falcongit 242]

Take it back and get your money, its not fit for purpose and he cant ignore your legal rights, the initial contract was with him not bsa.

 

this is the only way to deal with this matter otherwise you will end up in chew with bsa and the shop owner

 

 

cheers for that bud....

 

sym

[Phantom 631]

Stroller beat me to it Sym

 

I have found a couple of times with stuff from clothes to TV's that something along the lines of this helps immediately

 

"OKAY your the shop owner; I know my legal rights and so do you and if by any chance you don't then your in for a hard time I'll be back in a couple of hours with the Enforcement Officer from the local Trading Standards who I spoke to half hour ago.

You now have three options available to you.

 

1/. You can use this couple of hours to think about your position in this matter and explain this to the Trading Standards Officer.

2/. You can give me my money back NOW and save me and the Trading Standards officer time and petrol.

3/. You can watch as your business is dragged through the courts by myself and the Trading Standards department and then watch your creditors demand your accounts be paid in full in 7 days after the judgement is made against you"

I have found that one the couple of times I have used this, option two seems to be the option that they like to take

 

Phantom

[falcongit 242]

Stroller beat me to it Sym

 

I have found a couple of times with stuff from clothes to TV's that something along the lines of this helps immediately

 

"OKAY your the shop owner; I know my legal rights and so do you and if by any chance you don't then your in for a hard time I'll be back in a couple of hours with the Enforcement Officer from the local Trading Standards who I spoke to half hour ago.

You now have three options available to you.

 

1/. You can use this couple of hours to think about your position in this matter and explain this to the Trading Standards Officer.

2/. You can give me my money back NOW and save me and the Trading Standards officer time and petrol.

3/. You can watch as your business is dragged through the courts by myself and the Trading Standards department and then watch your creditors demand your accounts be paid in full in 7 days after the judgement is made against you"

I have found that one the couple of times I have used this, option two seems to be the option that they like to take

 

Phantom

 

 

cheers mate,

 

sym

[Dumpling 23]

Stroller beat me to it Sym

 

I have found a couple of times with stuff from clothes to TV's that something along the lines of this helps immediately

 

"OKAY your the shop owner; I know my legal rights and so do you and if by any chance you don't then your in for a hard time I'll be back in a couple of hours with the Enforcement Officer from the local Trading Standards who I spoke to half hour ago.

You now have three options available to you.

 

1/. You can use this couple of hours to think about your position in this matter and explain this to the Trading Standards Officer.

2/. You can give me my money back NOW and save me and the Trading Standards officer time and petrol.

3/. You can watch as your business is dragged through the courts by myself and the Trading Standards department and then watch your creditors demand your accounts be paid in full in 7 days after the judgement is made against you"

I have found that one the couple of times I have used this, option two seems to be the option that they like to take

 

Phantom

 

 

cheers mate,

 

sym

Hi Mate,

Just been reading what had happened to you Disgusting is a word i would use mate if you still got the recepit from the shop you bought the gun off it is down to him to sought the problem out for you not for you to ring bsa up and sought it out yourself. You have every right to complain to trading standards and to report the shop owner for not honouring your puchase, As far as i under stand the recepit is a gaurantee for 12 months for which the shop owner must by law sought the problem out for you,If he does not sought it out its up to him to ring bsa up and arrange the gun to be fixed as long as the damage was not caused by yourself,, Did you check the gun over before you bought it?.

Hope you sought it out mate.

ATB,, Steve.

[falcongit 242]

Stroller beat me to it Sym

 

I have found a couple of times with stuff from clothes to TV's that something along the lines of this helps immediately

 

"OKAY your the shop owner; I know my legal rights and so do you and if by any chance you don't then your in for a hard time I'll be back in a couple of hours with the Enforcement Officer from the local Trading Standards who I spoke to half hour ago.

You now have three options available to you.

 

1/. You can use this couple of hours to think about your position in this matter and explain this to the Trading Standards Officer.

2/. You can give me my money back NOW and save me and the Trading Standards officer time and petrol.

3/. You can watch as your business is dragged through the courts by myself and the Trading Standards department and then watch your creditors demand your accounts be paid in full in 7 days after the judgement is made against you"

I have found that one the couple of times I have used this, option two seems to be the option that they like to take

 

Phantom

 

 

cheers mate,

 

sym

Hi Mate,

Just been reading what had happened to you Disgusting is a word i would use mate if you still got the recepit from the shop you bought the gun off it is down to him to sought the problem out for you not for you to ring bsa up and sought it out yourself. You have every right to complain to trading standards and to report the shop owner for not honouring your puchase, As far as i under stand the recepit is a gaurantee for 12 months for which the shop owner must by law sought the problem out for you,If he does not sought it out its up to him to ring bsa up and arrange the gun to be fixed as long as the damage was not caused by yourself,, Did you check the gun over before you bought it?.

Hope you sought it out mate.

ATB,, Steve.

 

 

hi,i checked the gun out it came straight out of the box which was sealed,and i did not dammage it myself i was with a mate when we was setting the sites up thats it,but i will get it sorted but it takes time with this sort of thing...cheers bud...

 

sym

[andyfr1968 772]

Thanks for the heads up.

 

If that's his attitude I shocked he's still tradeing unless he's no copetition but that doesn't sound like it's the case.

 

Hope you get sorted soon, mate.

 

Cheers.

[falcongit 242]

Thanks for the heads up.

 

If that's his attitude I shocked he's still tradeing unless he's no copetition but that doesn't sound like it's the case.

 

Hope you get sorted soon, mate.

 

Cheers.

 

 

hi,just thought people should no,and there is no other competition in that city...the other gun shop shut down where i used to go which is a shame because they were good...

 

sym

[matt_hooks 188]

Might be worth having a little chat with your local Citizens Advice Bureau. Basically he's completely in the wrong. When you purchase something, it comes with an implied warranty that it will perform as expected for a reasonable length of time without faults in the materials or workmanship. It has to be substantially as described, and be fit for purpose.

 

If it's not, then it is up to the vendor to rectify the problem.

 

There are three ways that this can be done. They can either attempt to fix the faulty item,and this includes sending it away to have it fixed (though this should be at their expense), or offer a replacement item. The third option is for them to offer a full refund.

 

If you accept them attempting to fix the fault, you still retain full rights. So if it goes away, comes back and you're still not happy you can demand a refund.

 

What constitutes a "reasonable time" varies depending on the item, the cost to a certain extent, and on what most people would expect a reasonable time. For example a telly might reasonably be expected to work without fault for a year, and a failure within that time might be cause for complaint, whereas some items the expected life is much shorter.

 

For a BSA gun, I would expect that a year is a reasonable time for it to work without problems. If it doesn't last that long then I would be asking the vendor to rectify it. Remind him that your contract is with HIM, and NOT with the manufacturer. It is up to him to sort it out! Quote the sale of goods act, that one or more of your statutory rights has been breached and therefore you want either a repair, replacement or full refund.

 

Don't stand for him messing you about! Search online for "sale of goods act". The 1979 act sets out your rights, and there are some modifications in the 2008 act.

 

Also if you paid for it with a credit card, then the card company are jointly responsible along with the vendor, so if he fails to sort it you can approach them and get them to refund, and then they have to chase him up for it!

 

Let us know how you get on!

[falcongit 242]

Might be worth having a little chat with your local Citizens Advice Bureau. Basically he's completely in the wrong. When you purchase something, it comes with an implied warranty that it will perform as expected for a reasonable length of time without faults in the materials or workmanship. It has to be substantially as described, and be fit for purpose.

 

If it's not, then it is up to the vendor to rectify the problem.

 

There are three ways that this can be done. They can either attempt to fix the faulty item,and this includes sending it away to have it fixed (though this should be at their expense), or offer a replacement item. The third option is for them to offer a full refund.

 

If you accept them attempting to fix the fault, you still retain full rights. So if it goes away, comes back and you're still not happy you can demand a refund.

 

What constitutes a "reasonable time" varies depending on the item, the cost to a certain extent, and on what most people would expect a reasonable time. For example a telly might reasonably be expected to work without fault for a year, and a failure within that time might be cause for complaint, whereas some items the expected life is much shorter.

 

For a BSA gun, I would expect that a year is a reasonable time for it to work without problems. If it doesn't last that long then I would be asking the vendor to rectify it. Remind him that your contract is with HIM, and NOT with the manufacturer. It is up to him to sort it out! Quote the sale of goods act, that one or more of your statutory rights has been breached and therefore you want either a repair, replacement or full refund.

 

Don't stand for him messing you about! Search online for "sale of goods act". The 1979 act sets out your rights, and there are some modifications in the 2008 act.

 

Also if you paid for it with a credit card, then the card company are jointly responsible along with the vendor, so if he fails to sort it you can approach them and get them to refund, and then they have to chase him up for it!

 

Let us know how you get on!

 

 

cheers for the info mate,thats a great help.....

 

sym

[matt_hooks 188]

Citizens Advice Bureau consumer rights

 

That tells you all you need to say and do to sort him out!