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Printer problems please help


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I have epson stylus sx40s printer. I am trying to print a copy of my car insurance which was sent to me through a email, but when the printer prints it comes out faded and unreadable or nothing on the paper, I also tried printing something i had stored in my documents and this didn't work either.

If anyone has any suggestions why this is happening I would be very grateful as can only do the basics on computer.

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