Scallywag 78 Posted June 6, 2008 Author Report Share Posted June 6, 2008 My advice to the mother is to contact the local NHS office. They are the ones who could make a decision regarding remaining with the dentist. Thanks, that's useful advice, I'll pass it on. Whaen you say NHS office, what's that exactly?! Quote Link to post Share on other sites
Hunting Dachshund 0 Posted June 7, 2008 Report Share Posted June 7, 2008 (edited) My advice to the mother is to contact the local NHS office. They are the ones who could make a decision regarding remaining with the dentist. Thanks, that's useful advice, I'll pass it on. Whaen you say NHS office, what's that exactly?! I do not know how the system in England operates exactly, but a patient may file a complaint or a question to the NHS. Any national health service is generally divided into districts and there are procedures to go about, to help out patients. In some countries there is an actual office within each district, where patients could go to for assistance, but I am not sure if this is also the case in England. These offices should work closely with the local health providers and receive (copies of) documentation of the NHS patients from the health providers. In other words, the district knows the health providers in their region quite well, for they are the ones who are paying for services rendered to the NHS patients in their region. They are also in charge if problems occur and in this case, they could overrule the decision of the dentist to decline the patient. Dependent on the NHS rules and perhaps also the leniency of the district NHS-person, the dentist may be forced to take the patient back in order for him to remain an NHS dentist. However the district has also paperwork that is filed by this dentist and by previous dentists and other health providers. If the mother has missed numerous other appointments or violated other NHS rules, she may have a difficult time getting her point across. I googled and found the NHS helpline: http://www.adviceguide.org.uk/index/family...complaints_help Just click on "Help with your complaint in England" and a list of phone numbers is given. I am sure these people could help the mother further. I also think you can direct a question or problem via the internet: http://www.nhsdirect.nhs.uk/contact/ Good luck! Edited June 7, 2008 by Hunting Dachshund Quote Link to post Share on other sites
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