goldfinger 135 Posted December 1, 2013 Report Share Posted December 1, 2013 Color packed up today gone through all the checks batteries ect,are these colors repairable or not,as they are very expensive to replace thank-you. Quote Link to post
Guest vin Posted December 1, 2013 Report Share Posted December 1, 2013 If you got a receipt for it etc etc..Deben will repair it in a couple of days..Ive had 2 pack up for no reason and they sent them back 2 days after I sent them repaired and .. NO FEEs. cant beat that for service. Quote Link to post
goldfinger 135 Posted December 2, 2013 Author Report Share Posted December 2, 2013 Thank you vin,I will contact them. Quote Link to post
goldfinger 135 Posted December 4, 2013 Author Report Share Posted December 4, 2013 (edited) Deben contacted me today saying that the collar was not repairable and was probably the magnetic reed inside that packed in, but they are not totally sure, he also said that a sharp knock could possibly cause this to happen again he was not totally sure,the collars themselves are sealed units so they cannot be taken apart for repair,The collar concerned was about two years old so they offered me a replacement with a 30% discount so I too k them up on there offer. Edited December 4, 2013 by goldfinger Quote Link to post
goldfinger 135 Posted December 5, 2013 Author Report Share Posted December 5, 2013 Just to add, I could not fault Deben's customer service it was first class, reply's were fast helpful and polite. Quote Link to post
PETEWINN 5 Posted December 9, 2013 Report Share Posted December 9, 2013 They regularly pack up in my experience. Quote Link to post
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