I also purchased some boots from Morgans (Le Chameau Chasseur Neoprene Zip), the whole process was a nightmare, if you go to their web page and click on the feefo cutomer rate link on the bottom you can read my whole ordeal. I think the managers comments ‘To be honest I am fed up of hearing about your consumer rights’ really sums up their attitude. I would steer clear of Morgans as far as you can. Sorry to hear you also had a terrible experience but i'm pleased i'm also not alone.