Mk3 Collar Repair

[Dan Newcombe 58]

We have a magnetic mk3 collar that has just stopped working unfortunately. 
 

Is there anywhere we can maybe get it looked at / fixed or is it just a case of a new collar (which is a pain)

cheers

 

Dan

[Netmaker 904]

ring or send it back to Debens is it less than a year old if you still have receipt they may replace it

[neil b 2,264]

If they can’t fix it they offer a new one at half price, 

[Dan Newcombe 58]

Awesome - can’t be much more than a year old. 
 

Is the half price offer regardless of age? 

[gnipper 5,945]

I've just seen tonight that deben are stopping doing locators?

[neil b 2,264]

On 05/10/2020 at 15:49, Dan Newcombe said:

Awesome - can’t be much more than a year old. 
 

Is the half price offer regardless of age? 

The one I sent back was 18 months old and beyond repair so they offered me a new one with 12 months warranty for half price 

[Dan Newcombe 58]

Have emailed them and they have asked to send it back so we will see how we get on

[Dan Newcombe 58]

Quick update. 
 

‘Locator is buggered I’m afraid and as it’s a sealed unit there is nothing we can do to fix it. We do have a small stock of collars here, £88.99 plus £6.95 post if you would like to buy one let me know’ 

 

or words to that effect. 
 

disappointing as I half hoped they might do a bit of a deal on a replacement rather than full market price - glad I bought 2 from game and country last week

[Conny jay 0]

Most common fault is the spring at bottom of battery hole they snap off. Watch mender fixed mine £2.