maxtich 12 Posted March 16, 2020 Report Share Posted March 16, 2020 (edited) I’ve waited a few days to get a satisfactory reply from Thomas Jacks and since none came,I’m compelled to express my absolute disgust of Thomas Jacks Zero customer service. In the last few years Ive bought 2 of their top of the range Thermals a Trail Xp50 and then the latest Trail Lrf XP50. These units around £4-5 k each and both times have had issues with the carry case straps/ buckles breaking away,in just normal use age. After contacting Jacks and sending pics,their agent accused me of causing the damage and further more said they had Never had an issue,going further that according to their records I’ve done this before and they are Not replacing it unless i pay £45! Just to add that both straps broke within a couple of months of purchase! Can any other members let me know if they’ve had similar issues,I’ve bought both new of trade members on here and they were very supportive. Thanks Tich. Edited March 16, 2020 by maxtich Quote Link to post Share on other sites
maxtich 12 Posted March 17, 2020 Author Report Share Posted March 17, 2020 Just remembered it’s 4 Thermals I actually bought .. Never again that’s for sure !! Quote Link to post Share on other sites
villaman 9,979 Posted May 10, 2020 Report Share Posted May 10, 2020 Yes had dealings with them and not the quickest to reply Quote Link to post Share on other sites
j j m 6,479 Posted May 18, 2020 Report Share Posted May 18, 2020 not good bud Quote Link to post Share on other sites
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