Thumbs Up For Deben

[ZacB 110]

I could quite easily complain about the price of ferret collars/finders but I do use & consider them an essential piece of kit.

Don't know how but I recently lost the battery connector in one of the lids, contacted Deben to enquire about repair and they kindly sent out a replacement lid FOC.

Well done Deben 

 

[pengelli 365]

Hi 

On 6 January 2020 at 12:17, ZacB said:

I could quite easily complain about the price of ferret collars/finders but I do use & consider them an essential piece of kit.

Don't know how but I recently lost the battery connector in one of the lids, contacted Deben to enquire about repair and they kindly sent out a replacement lid FOC.

Well done Deben 

 

Hi mate did they send you the full thing or just the lid the bottom part of mine is cracked not the part that holds the battery 

[Bobtheferret 1,223]

 I have found Deben nothing short of brilliant when I have dealt with them, very quick to respond and if you send a faulty item back they can’t repair as a good will gesture they have sold me a replacement at half price. Really good company, not cheap but excellent to deal with. 

[ZacB 110]

22 hours ago, pengelli said:

Hi 

Hi mate did they send you the full thing or just the lid the bottom part of mine is cracked not the part that holds the battery 

Na just the lid. Contact them at info@ferretfinder.co.uk with a photo and ask for a repair price. Replied to me within a couple of hours, as already said a real pleasure to deal with which makes a change from most companies these days.

[Lamper121 239]

I sent a few pics of a broken transmitter i had and they said they couldn't repair it so offered me a new one as replacement  half price if o sent the broken one back. Presume they can somehow reuse the parts. Really fast response from customer service too, very pleased so far..