kyte 1 Posted February 18, 2018 Report Share Posted February 18, 2018 hi all,, i bought a brand new yukon photon from my local gun shop last saturday , un boxed it last night to set up with new adjustable mounts and whilst zeroing the image on the screen would sometimes cut out and become completely fuzzy, zig zag lines etc, then return to normal screen . i know its not meant to do this as have owned one before with no problems, i did manage to get footage on my phone as proof. my question is am i entitled to a replacement or refund from the shop as i don't want to have to deal with warranty issues on a brand new device and have it sent away etc? i just want to swap it and get on with it, does anyone know what my rights as a consumer are ?? thanks for any help with this Quote Link to post Share on other sites
j316 119 Posted February 18, 2018 Report Share Posted February 18, 2018 Not fit for purpose they must change it if only a week old take it back asap take no crap 4 Quote Link to post Share on other sites
bob.243 7,508 Posted February 18, 2018 Report Share Posted February 18, 2018 Here ye go. https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=12&cad=rja&uact=8&ved=0ahUKEwj5xKPqsbDZAhVMCcAKHd78B9oQFghaMAs&url=https%3A%2F%2Fwww.which.co.uk%2Fconsumer-rights%2Fadvice%2Fwhat-do-i-do-if-i-have-a-faulty-product&usg=AOvVaw39OnO40clCfWRB58VwupIl 1 Quote Link to post Share on other sites
j316 119 Posted February 18, 2018 Report Share Posted February 18, 2018 As I said not fit purpose 1 Quote Link to post Share on other sites
kyte 1 Posted February 18, 2018 Author Report Share Posted February 18, 2018 nice one thanks,, my only worry is the fault is completely irregular and if they try it in the shop sod's law will have it that it doesn't play up, i managed to get glimpses of of video evidence on my phone which should be plenty of proof, 1 Quote Link to post Share on other sites
j316 119 Posted February 18, 2018 Report Share Posted February 18, 2018 Should not be a problem they just send it back to their suppliers for replacement atb j316 Quote Link to post Share on other sites
just-A-snap 1,269 Posted February 18, 2018 Report Share Posted February 18, 2018 If it was me I would ask for a new one and not for it to be fixed, as it was faulty, and as said by j316 not fit for purpose to begin with. All the very best Quote Link to post Share on other sites
kyte 1 Posted February 18, 2018 Author Report Share Posted February 18, 2018 cheers y"all !! Quote Link to post Share on other sites
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