leegreen 2,099 Posted November 26, 2015 Report Share Posted November 26, 2015 Dropped my lamp a couple of weeks ago and broke the dimmer knob. Phoned Deben and they kindly sent me another free of charge and a rubber switch cover for the on/off switch. After a couple of night out the dimmer gave up, the knob turned round and around and there was no light (fecked). So back to the old Lightforce (non dimmable). I again phoned Deben, explained the problem, they said they would recondition it for £35. This would include anything that they thought would need changing. I thought this was a bit expensive, what with the postage it came to £42 ! Anyway I sent it off Monday, had a phone call from Deben yesterday explain what they had done, which was everything bar the reflector and it was back her by 12.45pm. Basically they had put my old reflector on a new lamp, chusty. All of this done in quick tome as well, I am very pleased as I'd had the lamp four years and now it works like new. Deben top customer service. ps They don't refurb the old grey knocker boxes . 2 Quote Link to post Share on other sites
Rake aboot 4,929 Posted November 26, 2015 Report Share Posted November 26, 2015 Deben customer services. All mutually exclusive. Their customer service doesn't exist , They are the worst company I`ve dealt with in terms of not being bother there arse about the customer. Quote Link to post Share on other sites
shealy 176 Posted November 26, 2015 Report Share Posted November 26, 2015 A couple of times av phoned em mate they have been top drawer Quote Link to post Share on other sites
TUFFTY 1,476 Posted November 26, 2015 Report Share Posted November 26, 2015 When I used to dig they were all ways good. Sent back boxes and collars and they sent me back new ones within the two days. But this was 10 or so year's ago now lol But they was always on the ball with me. 2 Quote Link to post Share on other sites
leegreen 2,099 Posted November 26, 2015 Author Report Share Posted November 26, 2015 Deben customer services. All mutually exclusive. Their customer service doesn't exist , They are the worst company I`ve dealt with in terms of not being bother there arse about the customer. Must be your accent, try doing a Cockney and see how you get on . 1 Quote Link to post Share on other sites
myersbg 1,355 Posted November 26, 2015 Report Share Posted November 26, 2015 I have done a bit of business with them lately, perfect service, great to speak to and great to deal with. Brian Quote Link to post Share on other sites
j j m 6,478 Posted November 26, 2015 Report Share Posted November 26, 2015 Nice to get good service Quote Link to post Share on other sites
Ratmanwan 66 Posted November 26, 2015 Report Share Posted November 26, 2015 Trod on my lamp connector recently and snapped the end off. Deben sent a new one foc in 3 days. Quote Link to post Share on other sites
Rake aboot 4,929 Posted November 26, 2015 Report Share Posted November 26, 2015 Holy crap. Try getting a battery repaired that they just sent back to you nonworking ? Genuinely, found them unhelpful and disinterested Quote Link to post Share on other sites
Pink or stink 162 Posted November 26, 2015 Report Share Posted November 26, 2015 I have used them several times and every time its been the best customer service I have ever seen. Quote Link to post Share on other sites
lurcherman 887 12,670 Posted November 26, 2015 Report Share Posted November 26, 2015 Fixed my battery for free ?? quick good service 1 Quote Link to post Share on other sites
The one 8,393 Posted November 26, 2015 Report Share Posted November 26, 2015 They have been okay with me too but there expensive for repairs so I use them only as a last resort Quote Link to post Share on other sites
Fat-Ferret 857 Posted November 26, 2015 Report Share Posted November 26, 2015 I have had a lot of dealing with them and always found them good Quote Link to post Share on other sites
dytkos 17,528 Posted November 27, 2015 Report Share Posted November 27, 2015 Fixed my battery for free quick good serviceAnd mine, few years back mind. Cheers, D. PS I got a Northern accent 2 Quote Link to post Share on other sites
Blackdog92 2,047 Posted November 27, 2015 Report Share Posted November 27, 2015 I found it to be great customer service the new parts arrived the next day free of charge. Quote Link to post Share on other sites
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