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Kudos To Schmidt & Bender

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#1 toxo


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Posted 13 July 2016 - 12:10 pm

After finding that my S&B 8x56 Klassic didn't suit my night time forays with my Archer add-on, I sold it on fleabay.


The buyer (huntergather-2008) had it for FOUR DAYS before claiming it was broken (I have witnesses who will vouch for the fact that there was nothing wrong with it when I sent it).


Fleabay in their wisdom never listened to a word I said and repaid the buyer in full from my bank account. And the scumbag even left me bad feedback. :boxing:


After paying for the return postage I now had a broken scope (there was a slight rattle when turned end for end) and was out two lots of postage.


I suppose there was a very slight chance of Royal mail breaking it although I packed it very well but proving it was well nigh impossible and I didn't even bother to try.


No way would I try to sell a broken scope so the only option was to send it back to Germany for repair. More postage!


After not hearing anything three weeks later I was told by S&B that they hadn't received it.


After cursing my luck yet again (my favourite saying is "If I didn't have any bad luck I'd have no f****** luck at all"


I then started a claim with Royal Mail only to be told I couldn't claim til 20 working days had elapsed. Don't know if that got someones finger out but........


The very next day I received an email from S&B saying "Good news, your scope has arrived". Did I ever breathe a sigh of relief!


Today I received this from S&B, (Can't attach in other than PDF so I hope it works)


Attached File  S&B Order.pdf   129.9KB   68 downloads


I can only say thanks to S&B. Quality service from a quality company.

#2 burnie69


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Posted 13 July 2016 - 03:07 pm

Can't beat buying quality. Nice to see they stand by there statement of lifetime guarantee.

#3 leeroy


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Posted 16 July 2016 - 10:14 am

Well done you , there are scumbags on the bay , I have a small one on there at the moment , paid strait away sent a msg saying please could I have my item asap please, three weeks later and three more  emails  and nothing.  Got to get on them to see if I can get my money back. 

At least your scope should work as good as new now.

:thumbs: Bit of luck in the end.

#4 shropshire dan

shropshire dan

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Posted 10 August 2016 - 07:07 pm

I had this exact same problem so don't sell on ebay anymore

#5 Silversnake


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Posted 27 October 2016 - 12:26 pm

I know how good s&b scopes are, it is good to hear their customer service is equal to the quality of their optics.

#6 David Aiken

David Aiken

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Posted 27 October 2016 - 05:34 pm

I only sell what can't be broken, such as a pair of weightlifting weights I recently sold. Even then posted sign for and insured at the buyer expense. 

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